Message from our CEO 

In today’s global economy maintaining “status quo” is no longer an option, and having a competitive edge may not only be vital to success, but also key to survival. Most of us agree that the “Crown Jewels” of any organization are its people, as they are the ones who innovate and ultimately make things happen. If you subscribe to such a philosophy, can you afford not to know what knowledge your employees possess? Can you afford not to leverage their expertise across your global enterprise, and as a result, miss an opportunity at creating a competitive edge in the marketplace?

I hope the answer to these questions is a resounding “No”, as it is increasingly clear that organizations poised to win in today’s competitive marketplace understand change. They realize that the key to success is in their ability to adapt new ways of doing business and effectively communicate internally, as well as with their customers, around the globe. With the explosion of internet enabled collaboration, video conferencing and other interactive technologies, the traditional workplace is changing in a radical way. Telecommuting is at an all-time high, remote office locations are much more common and accepted, and virtual communities and professional networks are developing around central ideas or functions of today’s enterprise. Without the knowledge and expertise of its employees, no organization can perform even the most basic tasks. With growing competition and technological advances changing the landscape, focus will continue shifting towards the value that can be derived from leveraging the enterprise work force, and maximizing productivity and efficiency of organizations. To address the growing need for precision-based interactivity and on-demand access to knowledge workers with general and critical expertise, XpertUniverse has developed a unique platform, appropriately named XpertSHARE.

XpertSHARE is often referred to as the “Human” GPS, as it always connects the person seeking specific expertise to best available experts. It also allows management to monitor the expert network, review archived sessions, and leverage knowledge transfer, in order to build new reference databases and remain compliant. Most importantly, XpertSHARE re-introduces the human element into the ‘digital interaction’ equation – an element that is sorely missed in today’s world of questionable customer service and shaken customer satisfaction. Our vision is to create a virtually integrated enterprise, leveraging its human capital in order to maximize its overall performance. With our service delivery process (SaaS – Software as a Service) and a tightly integrated solution, we enable organizations to change and excel. We invite you on a journey enabling us to share our views of the new enterprise, where human expertise, technology and service delivery models come together in most productive, compelling and innovative ways…

Sincerely,

Victor Friedman

CEO and Founder