Expertise Sharing Opportunities in the Public Sector


When working within the governmental sector, to apply particular processes effectively, it is helpful to identify the agencies which interact with one another in this sphere. This analysis often indicates opportunities to build collaborative relationships between individuals or organizations that have never been directly linked, or to improve existing relationships. The ability to systematically and intelligently promote collaboration across organizations and functions can have tremendous impact on overall governmental responsiveness, effectiveness, and efficiency. This is the transformational power of expertise sharing and collaboration in the 21st Century.

Our analysis of the public sector reveals one common denominator in the wide range of federal agency missions and services: most agencies deal with vast amounts of casework in their conduct of government-to-citizen (G2C) and government-to-business (G2B) services. Examples of such casework include:

  • IRS – tax returns for individuals, corporations or non-profit entities.
  • Treasury – financial transactions under scrutiny for violations.
  • Homeland Security – citizenship applications and immigration services.

There are other case management examples in government-to-government (G2G) and government-to-federal-employee (G2E) initiatives:

  • Defense – for example, minimizing the downtime involved in repairing of military aircraft around the world.
  • Advanced IT support for federal IT systems, while pursuing consolidation strategies.
  • Training programs for individual employees.
  • The capture and preservation of knowledge during the retirement process of federal workers.

XpertSHARETM helps manage and streamline government casework:

1) Improved case management on an individual transaction basis to accelerate results.

2) Links to other processing systems to expedite post-session actions.

3) Real-time collection and aggregation of transaction data, which leads to powerful business intelligence resources for strategic and tactical business improvement.

4)Archived sessions can be reviewed to retrieve valuable information, as well as be used for legal and compliance purposes.