When you are deploying new technologies and new skills, you need a solid, experienced partner by your side. The XpertUniverse Services team will help you maximize your success through a combination of product and subject matter experts, methods, tools, and approved partners – without the complex portfolio of service offerings or long proposals. You can start aligning your organizational skills and expertise with your business strategies, get XpertSHARETM platform software up and running fast, and keep it operating at optimized levels.

The XpertUniverse Service team is a group of dedicated professionals, trained to quickly assess client environment and assist in determining the best possible architecture for taxonomy creation or enhancements. The process of deploying an XpertSHARE system consists of simple and easy to navigate steps, which are outline below:

The XpertUniverse Services Process:

XpertSHARE CM (our Customer Management Tool), allows XpertUniverse and its Services Partners to use a structured utility for the population of all Company information.  XUCM organizes data, enables the configuration of business rules, skill-sets, criteria, feedback data, and most importantly, can integrate with existing systems such as HR or CRM databases for bulk loading information.

Our Methodology:

We will:

• Identify and Classify expertise and create skills based ‘universes’

• Create and/or Optimize business rules of operation for interactions

• Identify key business problems, commonly asked questions, and critical needs that will be handled by the XpertSHARE (XS) platform

• Populate the XpertSHARE CM platform with the information from Steps 1-3

• Customize ‘the look-and-feel’ of the XS platform. Integrate with existing data sources (i.e. CRM, HR, Financial systems)

• Train personnel on how to use the XS platform efficiently.

• Transfer skills to Administration personnel to optimize, scale and maintain the platform